Shipping Policy

Processing Times

All orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays will be processed on the next available business day.

You will receive an order confirmation email immediately after purchase, and a separate shipping confirmation with your tracking number once your order has been dispatched.

During sale periods or peak seasons (e.g. Valentine's Day, Christmas), processing times may be slightly extended. We will always communicate any delays via email.

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Shipping Options

We offer multiple shipping options to suit your needs. Available methods and estimated delivery timeframes are displayed at checkout based on your delivery address.

• Shipping Method Estimated Delivery Cost

  • Standard Shipping Varies by location Calculated at checkout

  • Expedited Shipping Faster than standard Calculated at checkout

  • Express Shipping Fastest available option Calculated at checkout

Delivery timeframes are estimates only and begin from the date of dispatch, not the date of order placement. Actual delivery times may vary depending on your location and the shipping carrier.

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Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, the weight of your order, and the shipping method selected. You will be able to review the exact shipping cost before completing your purchase.

• All shipping costs are shown clearly at checkout before payment

• Taxes and duties may apply depending on your location

• We are not responsible for any customs or import fees for international orders

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Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. You can use this to monitor your delivery in real time.

• Tracking numbers are typically activated within 24–48 hours of dispatch

• If your tracking information has not updated within 48 hours, please contact us

• Tracking availability may vary depending on the shipping carrier and destination

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Delivery Delays

While we do everything we can to ensure timely delivery, some delays are outside our control. These may include:

• High volume periods such as holidays and sales events

• Carrier delays or disruptions

• Severe weather conditions

• Customs clearance delays for international orders

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If your order has not arrived within a reasonable timeframe, please reach out to us and we will investigate with the carrier on your behalf.

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Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment. Please note:

• Additional shipping charges may apply for reshipment due to address errors

• We are not responsible for packages lost due to incorrect address information provided by the customer

• Please double-check your shipping address carefully before completing your order

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If you notice an address error after placing your order, contact us immediately at khaliqibrahim165@icloud.com and we will do our best to update it before dispatch.

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Damaged in Transit

We take great care in packaging every order. In the rare event that your jewelry arrives damaged, please:

• Contact us within 7 days of delivery at hello@echoesofelegance.com

• Include your order number and clear photos of the damage and packaging

• We will arrange a replacement or issue a full refund your choice, no questions asked

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We stand behind every piece we ship. If it doesn't arrive the way it left us, we'll make it right immediately.

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International Shipping

We currently ship to select international destinations. Available countries and shipping options will be shown at checkout based on your delivery address.

• International delivery timeframes vary by destination

• Customers are responsible for any customs duties, import taxes, or fees charged by their country

• We are not responsible for delays caused by customs clearance processes

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If your country is not currently available at checkout, follow us on Instagram @echoesofelegance to stay updated on shipping expansion.

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Contact Us

If you have any questions about your order or our shipping policy, we are here to help:

• Email: khaliqibrahim165@icloud.com

• Response time: Within 24 hours, Monday – Friday

• Subject line: Shipping Enquiry — [Your Order Number]

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We personally handle every enquiry. Your order matters to us — reach out anytime and we will get back to you as soon as possible.